v98 Platform Account Terms
When you create an account on v98, you agree to our terms of service. These terms govern how we operate our platform, how you use your account, and what happens if disputes arise. We at v98 enforce these terms consistently and fairly across all users.
Our terms cover account registration, deposits and withdrawals, bonus conditions, settlement rules, and dispute resolution. They also set out the jurisdictions where v98 is available and the conditions under which we may suspend or close your account.
This page summarises our key terms in plain language. For the full legal text, refer to our complete terms of service document. If you have questions about any term, contact our support team.
Account opening and eligibility on v98
To open a v98 account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer v98 in any location where online gaming is prohibited by local law. You are responsible for verifying that access and use comply with your own jurisdiction's law.
When you register, you must provide accurate personal information—your real name, email address, phone number, and date of birth. We use this information for account verification, KYC compliance, and account recovery. If you provide false information, we may suspend or close your account without refund.
You may hold only one v98 account. If we discover duplicate accounts, we will close all but one and may forfeit any balance in the closed accounts. You are responsible for keeping your login credentials confidential. If someone else accesses your account, you are liable for all activity on that account unless you report the breach to us immediately.
Deposits and withdrawals on v98
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, and e-wallet Virtual Accounts. Deposits are processed instantly once the payment partner confirms the transaction. Your v98 balance updates immediately and you can use those funds to play any game on our platform.
Withdrawals require KYC verification. Before your first withdrawal, you must upload a government-issued ID and proof of address. We review these documents within one business day. Once verified, you can withdraw freely up to our standard limits. Each withdrawal request is reviewed for compliance and account legitimacy. We may ask for additional information if we detect unusual activity.
Withdrawal processing times depend on the payment method. Bank transfers typically clear within one business day; e-wallet transfers may be faster. During national holidays like Idul Fitri or Idul Adha, processing times may extend due to bank closures. We process all withdrawal requests as quickly as possible, but we cannot control how fast external payment partners process transfers.
We do not charge withdrawal fees. However, your bank or payment partner may charge fees for receiving the transfer. We are not responsible for fees charged by external payment providers.
Bonus and promotional terms on v98
We may offer bonuses, promotions, or free-play credits to new or existing users. All bonuses are subject to specific terms—including wagering requirements, game restrictions, and expiration dates. These terms are displayed when you claim a bonus. If you claim a bonus without reading the terms, you are still bound by them.
Bonuses are not withdrawable as cash. You must wager the bonus amount a specified number of times before any winnings from the bonus can be withdrawn. If you withdraw your account balance before meeting the wagering requirement, any unclaimed bonus is forfeited.
We reserve the right to cancel or modify any bonus at any time. If we suspect bonus abuse—such as claiming multiple bonuses across duplicate accounts or using bonus funds in ways that violate the bonus terms—we may forfeit the bonus and any winnings derived from it.
We at v98 offer bonuses as a gesture of goodwill. Bonus terms exist to prevent abuse and ensure fair play for all users. Read the terms before claiming.
Settlement and dispute resolution on v98
All bets on v98 are settled according to official league data, certified random-number generators, or live-dealer outcomes. We do not manipulate results, do not hold funds, and do not change results retroactively. Your account balance reflects your true betting record at all times.
If you believe a bet was settled incorrectly, contact our support team within 7 days of the disputed bet. Provide your bet ID, the game or match in question, and a description of the issue. Our team will review the settlement data and respond within one business day. If we find an error, we will correct your account balance immediately.
If you are not satisfied with our response, you may escalate your dispute. We will assign a senior team member to review the case. Our decision on the escalation is final. We do not offer further appeals beyond this process.
-
1
Report the dispute within 7 daysStep 1
Contact support with your bet ID and a description of the issue. Disputes reported after 7 days may not be reviewed.
-
2
Receive our initial responseStep 2
Our team reviews the settlement data and responds within one business day. If we find an error, we correct your balance.
-
3
Escalate if neededStep 3
If unsatisfied, request escalation to a senior team member. Their decision is final.
Account suspension and closure on v98
We may suspend or close your v98 account if you violate these terms, engage in fraudulent activity, provide false information, or use the platform in ways that breach local law. Suspension means you cannot access your account or place new bets, but your balance remains intact. Closure means your account is permanently deleted and your balance is forfeited.
If we suspend your account, we will notify you via email and explain the reason. You have 30 days to appeal the suspension by contacting our support team. If your appeal is denied, the suspension remains in effect. If we close your account, we will attempt to notify you, but we are not obligated to return any balance if the closure is due to fraud or terms violation.
We reserve the right to suspend or close accounts without notice if we detect money-laundering activity, fraud, or other illegal conduct. In such cases, we may be required to report the activity to relevant authorities.
Liability and indemnification on v98
We at v98 provide our platform on an "as is" basis. We do not guarantee that the platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of v98—including lost profits, lost data, or business interruption.
You agree to indemnify and hold v98 harmless from any claims, damages, or costs arising from your use of the platform, your violation of these terms, or your violation of any applicable law. This includes legal fees and court costs.
Our total liability to you for any claim is limited to the amount you have deposited into your v98 account in the past 12 months. This limitation applies to all claims, regardless of the cause.
Our v98 policy commitments
We at v98 commit to fair settlement, transparent terms, and consistent enforcement of our policies. All bets are settled according to official data or certified systems. All bonuses are subject to clear terms. All disputes are reviewed fairly and resolved within one business day.
Your account data is protected by encryption and two-factor authentication. Your KYC information is stored securely and never shared with third parties without your consent. Your withdrawal requests are processed as quickly as possible, subject to compliance review.
If you have questions about our terms, contact our support team via live chat, email, or in-app help. You can also review our full Privacy Policy or visit our FAQ for additional information. Whether you're accessing v98 from Jakarta, Surabaya, Bandung, Medan, or anywhere else where our services are permitted by law, these terms apply equally to all users.